I'm sorry to be the bearer of bad news, but my HP Pavilion DV9399EA laptop died yesterday, after a short problem with the video card. The laptop died peacefully despite my frustrated attempts to recover it.
I have been having problems off and on for a week or so now but yesterday was the final nail in the coffin for it.
Ive only had it for 18 months and am quite annoyed, but a call to HP later and they agreed to collect it today, repair and return within 7-10 business days. I must admit that I thought I would get nowhere with them as the machine is out of warranty (just). I have also been reading on their forums about a lot of disgruntled people with the same problems as me and them being charged upwards of £200 to fix!! After some reasonable persistence on my behalf they have agreed to repair - so good on them.
Luckily I backed up all my code/pictures/music over the weekend so they should be safe if they have to reset the machine, and in any case, I think once I get it back a rebuild might be the best thing I can do, its probably ready!
I'm glad that HP saw fit to sort me out. I was prepared for a long drawn out battle with them, quoting the Sale of Goods Act etc. but I only got told they wouldn't repair it once, then I got put through to a different "department" who agreed to take it in with no pressure at all.
Retained a customer there and I would happily buy HP again now.
My word if the day to all of you in Internet land is "backup" and do it now - the feeling of nausea which spreads when you think your beloved computer/laptop has died with all your precious pictures/music and work is AWFUL.
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